Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we've missed a casino worth covering? This page explains how to get in touch with Online Casinos and what you can realistically expect us to help with.
What we can help with
We built Online Casinos to give Irish players honest, independent comparisons of online casinos — not to run a helpdesk for individual accounts. That means there's a fairly clear line between questions we're well placed to answer and ones that belong with the casino itself.
- Corrections to bonus terms, ratings or details in one of our casino write-ups
- Suggestions for an online casino operating in Ireland that we haven't reviewed yet
- Feedback on how we rank and rate the sites listed on this page
- General questions about how our comparison tables work
- Queries about our editorial process, how we're funded, or our About Us page
What we can't do is access your account, process a deposit or withdrawal, or resolve a dispute with an operator. If you've had a problem with a specific casino — a delayed payout, a bonus that didn't apply, a login issue — that has to go through the casino's own support team. We're a review and comparison site; we don't hold your money or your account details, so we're simply not in a position to fix those things.
Before you contact us, check these first
A good number of the messages we get are answered already on the site, so it's worth a quick look before you reach out:
- If your question is about a bonus that seems too good to be true, our reviews list the headline offer alongside the wagering requirements and other conditions that go with it — the small print usually explains what you're seeing
- If you're concerned about your own play, our Responsible Gambling page has information on setting limits and where to find support
- If you want to know how a review was put together, terms and definitions used across the site, or how the comparison tables are built, that's covered on our About Us page
- If you're playing from outside Ireland and want sites that operate under different licensing arrangements, that's a separate topic covered on our Non Gamstop Casinos UK 2026 page
How we handle what you tell us
Any message you send us is used to improve the accuracy of our content — nothing more. We don't sell contact details, and we won't pass your message on to a casino operator without your say-so. If you're flagging a factual error, tell us as much detail as you can (which casino, which figure, where on the page) so we can check it against the operator's own terms before making a change.
A note on our commercial relationships
Some of the casinos we list, including those ranked at the top of this page, pay us a commission if a reader signs up through our site. That arrangement never decides where a casino sits in our rankings — a operator's rating is based on our own research, not on what they pay us. If you're contacting us about a possible conflict of interest or want more detail on how a particular listing was scored, we're happy to explain the reasoning.
What to expect after you get in touch
We read every message that comes in, though response times can vary depending on volume. Corrections and factual queries tend to get looked at fastest, since they affect the accuracy of the site. General feedback and casino suggestions are reviewed on a rolling basis as we update our listings.
If your query relates to our Terms and Conditions — for example, how the site is meant to be used, or questions about liability and disclaimers — it's worth reading that page first, since it covers most of the ground people ask about.
Getting the most out of your message
A few pointers that help us respond faster and more usefully:
- Name the specific casino or page you're referring to, rather than describing it generally
- Include the detail you think is wrong or missing, and where you saw it
- Let us know if your query is about our content specifically, rather than about an account or transaction with an operator
- If you're reporting a broken link or a technical issue with the site, note what device and browser you were using
We're an independent voice in a crowded market, and keeping our information accurate depends partly on readers like you flagging what needs fixing. Whether it's a small correction or a bigger question about how we work, getting in touch is straightforward — we just ask that you keep account-specific and transactional issues for the casino operator concerned, since that's where they can actually be resolved.